We Value
Your
Privacy
Above All
Your trust matters. This policy explains what data we collect, why we collect it, and how we keep it safe. By using our services
Information We Collect
We only collect information that is reasonably necessary to operate our business, respond to enquiries, deliver projects and improve our services. This may include:
→ Basic contact details, such as your name, email address, phone number, company name and role
→ Project information you choose to share with us, including briefs, brand assets, reference material, timelines and feedback
→ Billing or invoicing information, where required for payment and accounting purposes
→ Website usage data, such as IP address, browser type, device information, pages visited and general analytics data
→ Communications between you and Caladan Studio, including emails, forms, messages and meeting notes
Last Updated: 24th June 2026
How We Use Your Information
We use the information we collect to provide our services, communicate clearly and deliver work effectively. This may include using your information to: Respond to enquiries and project requests, prepare proposals, quotes, invoices and project documents, manage client relationships and project communication, deliver creative, strategy, production and post-production services, review feedback and make requested changes to project work, improve our website, services, workflows and client experience, meet legal, tax, accounting or business record obligations We do not sell your personal information. We also do not use your personal information for unrelated marketing unless you have agreed to receive that communication or it is otherwise permitted by applicable law.
Cookies Technologies
Our website may use cookies and similar technologies to help us understand how visitors use the site and to improve the browsing experience. Cookies may help us understand information such as which pages are visited, how long visitors spend on the site, which devices or browsers are used, and how people find our website. You can disable or manage cookies through your browser settings. Some parts of the website may not work as smoothly if cookies are disabled, but you should still be able to access the main content.
Third-Party Services
To operate efficiently, we may use trusted third-party tools and service providers. These may include website analytics platforms, hosting providers, cloud storage services, project management tools, email providers, payment processors and accounting platforms. These providers may process limited personal information on our behalf where necessary to provide their services. Where we use third-party providers, we aim to work with reputable services that take privacy and security seriously. Some providers may store or process information outside your country of residence, including in New Zealand, Australia, the United States, the United Kingdom, the European Union or other regions. Examples may include:
→ Website analytics tools
→ Website hosting and cloud storage providers
→ Project collaboration and file-sharing platforms
→ Email and communication tools
→ Payment, invoicing and accounting services
Your Rights
Depending on where you are located, you may have rights to access, correct, update, delete or restrict the use of your personal information. You may also ask us to stop sending marketing communications or request more information about how your data is handled. If you would like to make a privacy request, please contact us using the details below. We will respond as soon as reasonably possible and in accordance with applicable privacy laws.
Just drop us an email at sam@caladanstudio.com — we're here to help.
